A. Records of all written complaints including those electronically received within the prior four (4) years and records of all other complaints for one (1) year, their nature and resolution. The term “complaints” refers to complaints about any aspect of the grantee’s construction, operation (including but not limited to customer service), replacement, maintenance, upgrade or repair activities;

B. Records of outages known to the grantee, their cause and duration;

C. Records of service calls for repair and maintenance indicating the nature of the call for service, the date and time service was requested and (if different) the date and time the problem was solved;

D. Records of installation/reconnection and requests for service extension, indicating date of request and the date and time service was extended. (Ord. 2546 § 2 (part), 2010: Ord. 2174 § 1 (part), 2003).