5.60.380 Further remedies.
A. Grantee must provide the following to subscribers affected by the grantee’s failure to comply with the following customer service standards:
1. One Month Service Credit. The grantee will provide one month of service credit to each subscriber affected by the failure of the grantee to timely and satisfactorily comply with any of the following requirements:
a. Failure to respond to a request from a subscriber for service on or replacement of a malfunctioning converter within fourteen (14) days.
b. Initiate resolution of cable communications system-related problems within three (3) business days and resolve such problems within ten (10) business days after receipt of all necessary governmental permits and authorizations; provided, that grantee applies for and expeditiously pursues same until completion.
c. Planned disruption in service that is not the fault of the subscriber or due to force majeure (12 hours or more without any notice being given to the subscriber).
2. Definition of Service Credit. The service credit required by this section relates to the service tier subscribed to by the affected subscriber at the time of the failure to comply. (Ord. 2546 § 2 (part), 2010: Ord. 2174 § 1 (part), 2003).