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Each cable communications system operator shall comply with lawfully enacted customer service standards that are adopted by the City by ordinance; FCC customer service standards; and any customer service standards that may be specified in a franchise agreement. Each cable operator shall comply with state consumer protection laws and regulations. These are minimum standards, and the cable operator is able to exceed these standards. To the extent permitted by law, all consumer protection and customer service standards and requirements in this chapter shall apply to Open Video System operators as well. In the event of a conflict among standards, the standards dictated by the franchise shall govern. For good cause shown, the franchise manager may grant a temporary waiver of any city customer service standard where the franchise manager determines:

A. Because of particular circumstances involved, enforcement of the standard is not necessary to protect consumers; and

B. Granting the waiver is in the public interest, considering the potential benefits to the grantee and consumers. (Ord. 2546 § 2 (part), 2010: Ord. 2174 § 1 (part), 2003).